F.A.Q

FREQUENTLY ASKED QUESTIONS

What time is check-in and check-out?
Check-in is from 2.00 pm, check-out by 11.00 am. If your arrival or departure time does not coincide with these times, you can take advantage of a free support room with bathroom and shower and leave your luggage in a reserved area.

 

What is required when booking?
To make a reservation it is necessary to communicate the number of your credit card and its expiry date. The data provided will be used as a guarantee for the reservation, without any charge, except when required by the cancellation terms.

 

What credit cards do you accept?
We accept all major credit cards.

 

What are the cancellation terms?
STANDARD RATES: our cancellation policies are as follows: in case of cancellation or changes made up to 7 days before the scheduled arrival date, no fee will be charged. In case of cancellation or changes made after this deadline , 100% of the cost of the first night will be charged. In case of no show ( No Show ) the full amount of the stay will be charged.

 

PREPAID AND NON-REFUNDABLE OFFERS : Cancellations, changes or no-shows will result in the full amount being charged. Payment is prepayment: The full amount will be charged at the time of booking and is non-refundable. Tax and service charge: 10% VAT is included. The tourist tax of the Municipality of Villasimius is excluded: €. 1.50 per night, per person, for stays between 1st June and 30th September; €. 1.00 per night, per person, for stays between 1st October and 31st October (excluding children under the age of 10).

EARLY DEPARTURE: In case of early departure, or before the day established in the confirmation, the Hotel reserves the right not to refund any amount.

Do you offer Internet Connection?
Wi-Fi Internet connection is free and available in all public areas of the hotel and in all rooms.

 

Is there a parking nearby?
Yes, the hotel has an unguarded private outdoor parking, subject to charges, reserved for hotel guests.

 

Can I book the transfer from / to Cagliari airport?
Of course: it is possible to book the transfer directly at the hotel, communicating the flight details and a mobile number for any eventuality.
The cost per way varies according to the number of people and must be paid to your driver (there is a supplement for arrivals and departures from 24.00 to 6.00). At the exit of the baggage claim at the airport you will find the driver with your name who will take you directly to the hotel where we will be happy to welcome you. If you wish to reach us by public transport, there is a convenient shuttle service that connects Elmas Airport to the city of Cagliari every 15/20 minutes. From the city center of Cagliari there is the bus to Villasimius ( ARST ).

Do you have a reserved area on the beach?
On the most famous beach of Villasimius, 800 meters from the Su Sergenti hotel, there is the private beach reserved for our guests, where you can rent umbrellas and sunbeds (also bookable with the room), beach towels, water sports equipment, stand up paddle and pedal boats to admire the depths of this pristine sea.

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